Shipping & Returns
Simply all orders will be shipped insured via Canada Post or courier and will be individually packed for secure shipping.
Little known facts about shipping: FOB (ownership transfer point) is when the product is given to the shipping agent (carrier). Delivery to a carrier constitutes delivery to the customer, and risk of loss or damage to the products passes to the customer at this point. Products paid for and held by Haslinger Knives at customer’s request will be held at customer’s risk and expense. All loss and damage issues must be settled with the shipper. If needed, I will assist you to resolve any shipper disputes, though this process can be lengthy, so your patience is appreciated.
Returns
If you are not pleased with your order, please contact me — I will gladly assist. No returns on custom or personalized orders.
Returns must be approved and sent back in original condition, with all items included, securely packed and insured within 3 days of delivery. No used or altered items will be accepted. A restocking charge of 25% will apply. I do not accept COD returns. Items must be returned by regular mail, insured. Any other approved exchanges or returns are subject to customer liability for freight costs. Contact me before sending any returns.
International Customers
I welcome international purchases. Lost international shipments will not be replaced. Shipping insurance is recommended. Customers are responsible for all import duties, taxes, and required documents in their country.
All international shipments are sent via Canada Post or courier. Upon request, I can ship via other methods (which may be costly). Rates can be found on your carrier’s website. Non-deliverable parcels returned to me will incur return shipping charges billed to the customer.
If you want insurance, I will purchase it and bill you accordingly. All international purchases will be invoiced via PayPal. A PayPal account is not required to pay this invoice.
Customs and import regulations are governed by your country’s laws. It is your responsibility to be aware of import restrictions. Some materials may require extra documentation; I will help source this if informed. However, this does not guarantee your country allows import. Not responsible for items seized by customs officials.
Important: I will not undervalue shipments or mark them as gifts.
