Innovation - Function - Design
Shipping and Returns
All orders will be shipped via Canada Post or courier. All orders will be individual packed for secure shipping. Insurance at the current rate of $2.20 per $100.00, as per Canada Post rate guidelines will be charged on all order. You can opt out of having insurance coverage, buy emailing me, however any risk of loss is then your responsibility.
FOB (ownership transfer point) is when the product is given to the shipping agent (carrier). Delivery to a carrier will constitute delivery to the Customer, and risk of loss or damage to the Products will pass to Customer at this point. Products paid for and held by Haslinger Knives at Customer’s request will be held at Customer’s risk and expense. All loss and damage issues must be settled with the shipper. If so required I will provide assistance to you to resolve any shipper disputes. This process can be at time lengthy, so your patience is appreciated.
If you should for any reason not be pleased with your order, please contact me. I will gladly be of assistance to you. No returns on custom or personalized orders.
Returns must be approved and returned to me in original condition, with all original items included, securely packed and insured within 3 days of delivery. No used or altered items will be taken back. A restocking charge of 25% will apply. I will not accept any return COD packages. Items must be returned by regular mail, insured. Any other exchanges or returns approved subject to customer liability for freight costs incurred. Contact before sending any returns.
I welcome international customer purchases. Lost international shipments will not be replaced. I suggest you purchase shipping insurance to cover loss or damage. Customer is responsible for payment of all import and duty charges your country might collect.
All International shipment orders are shipped via Canada Post. Upon customer request, I can ship via other methods, however they tend to be pricey. Rates are published at your carrier of choices website.
If you would like insurance, I will purchase such and bill you accordingly. All international purchases will be billed via PayPal invoice. You are not required to have a PayPal account to pay this invoice.
Custom and Imports into your country are regulated by your countries applicable Laws. It is your responsibility to ensure you are aware of such Laws and Import Restrictions. Some materials might require extra documentation, which I will help you source if you inform me of such requirements. However this is no guarantee that your country does allow import. Please inquire with your country for more information. Not responsible for items ceased by customs officials.
**I will not undervalue shipments or mark them as a gift.