Custom Orders
All the knives on my “Available” page are for sale at the listed price. I am located in Canada and my website offers pricing in US, Canadian and Euro currencies via drop down selector. Prices are excluding shipping and taxes if applicable and those will be calculated on checkout. Each knife page has a contact form with knife title should you like additional information. By purchasing you confirm you are over the age of majority.
A 50 % deposit is required on all confirmed orders, with the balance due upon completion of the knife. I might require a higher deposit, for unusual materials, precious metal, gemstones used or unusual designs. I reserve the option to refund the deposit if the order is canceled at any time by the customer after the deposit is received.
Steps:
- Contact me and let me know your wishes
- I will email you an estimated cost.
- You approve the quote by sending me a deposit
- Work begins and I regularly update you on the progress.
- It's done, you send me the final payment and your knife gets shipped.
Terms of Payment:
I accept bank transfer (wire, fees apply), e-transfers, checks, money orders, cashier’s checks in Canadian, U.S. and Euro currencies. I accept credit cards via PayPal, a proven and secure online payment provider. Please do not send card number via e-mail. I will ship to a CONFIRMED PAYPAL SHIPPING ADDRESS ONLY and it must match the shipping address on your order. No exceptions! Orders will be shipped after payments have cleared. Final payments are due within 10 days upon your knife being finished, or in case of personalizing (engraving etc.) before this has been applied. There is a $35.00 service charge on all returned checks. Any refunds processed are exclusive of the payment processor fees, shipping charges or other costs, unless I make a mistake on my end.
Shipping & Returns
Simply all orders will be shipped insured via Canada Post or courier and will be individually packed for secure shipping.
Little known facts about shipping: FOB (ownership transfer point) is when the product is given to the shipping agent (carrier). Delivery to a carrier will constitute delivery to the Customer, and risk of loss or damage to the Products will pass to Customer at this point. Products paid for and held by Haslinger Knives at Customer’s request will be held at Customer’s risk and expense. All loss and damage issues must be settled with the shipper. If so required I will provide assistance to you to resolve any shipper disputes. This process can be at times lengthy, so your patience is appreciated.
Returns:
If you should for any reason not be pleased with your order, please contact me. I will gladly be of assistance to you. No returns on custom or personalized orders.
Returns must be approved and returned to me in original condition, with all original items included, securely packed and insured within 3 days of delivery. No used or altered items will be taken back. A restocking charge of 25% will apply. I will not accept any return COD packages. Items must be returned by regular mail, insured. Any other exchanges or returns approved subject to customer liability for freight costs incurred. Contact before sending any returns.
International Customers:
I welcome international customer purchases. Lost international shipments will not be replaced. I suggest you purchase shipping insurance to cover loss or damage. Customer is responsible for payment of all import and duty charges your country might collect, as well additional documents required.
All International shipment orders are shipped via Canada Post or courier. Upon customer request, I can ship via other methods, however they tend to be pricey. Rates are published at your carrier of choice’s website. If a parcel is non-deliverable the customer is responsible for all costs incurred for the item/s return shipping to me.
If you would like insurance, I will purchase such and bill you accordingly. All international purchases will be billed via PayPal invoice. You are not required to have a PayPal account to pay this invoice.
Custom and Imports into your country are regulated by your country’s applicable Laws. It is your responsibility to ensure you are aware of such Laws and Import Restrictions. Some materials might require extra documentation, which I will help you source if you inform me of such requirements. However, this is no guarantee that your country does allow import. Please inquire with your country for more information. Not responsible for items seized by any customs officials.
**I will not undervalue shipments or mark them as a gift.
Copyright & Disclaimer
Published Information - Copyright
The copyright in all original material provided on this website is held by Haslinger Custom Knives, and/or by the original author of any such material. With the expectation noted below, none of the material may be altered, reproduced, distributed, republished, downloaded, displayed, posted, transmitted or copied in any form or by any means, without the prior written permission of Haslinger Custom Knives, and/or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this website solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You also may not, without Haslinger Custom Knives written permission, "mirror or hot link" any material contained on this site. You are allowed to provide a simple text link within an HTML document to any content on my site. Your use of my website grants no license or permission to use, in any manner, my proprietary materials and/or my proprietary rights. Any unauthorized use of the materials and/or my proprietary rights appearing on this website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties being imposed on you.
Our Images
All images used are for illustrative purposes. Products are photographed using various lighting techniques. My monitors and equipment is calibrated using software and may appear different on various devices and web browsers. They may not be exactly as you view them on your equipment and will be subject to variations in tonal accuracy, hue, reflections and depth of tone.
Haslinger Custom Knives ™ and Haslinger Knives ™ and logos are protected under trademarks.
Disclaimer - Errors and Omissions
The information and materials contained on this Website, including all terms, conditions, and descriptions are subject to change.
Privacy Policy
I am committed to providing my visitors with a web site that respects their privacy. This page summarizes the privacy policy and practices of Haslinger Custom Knives.
I do not automatically gather any personal information from you, such as your name, phone number, e-mail or address. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail. Any personal information you do provide is protected under the federal Privacy Act. I do not and will not sell or share customer information, i.e. names, addresses, phone numbers, email addresses, etc. unless required so by a law. I obviously need your name, address, phone, email, etc. to do business. But all that information stays with me. Your privacy is my main concern.
I also keep your payment, shipping and billing information private and secure. I use PayPal as a payment processor for credit cards and echecks and as such information is directly shared with the payment processor and as such I have no knowledge of your credit card information.
All of your private information you voluntarily share with me stays with me. I do not and will not share, sell, or trade customer information. I am here to provide you with the best custom knives buying and ordering experience. I have no dealings with any marketing companies.
I use a site traffic analyzing tool to help me fine tune my website and for statistical purposes only. I make no attempt to link this information to the identity of individuals visiting my site. I employ cookies to make my visitors user experiences flowing and have enabled a tool, which you can disable such cookies by clicking in the green bar on the bottom of my pages. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.
I also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, I won't set these cookies but some nice features of the site may be unavailable. Cookies can be disabled by clicking in the green bar on the bottom of my pages.
This site contains links to other sites. Haslinger Custom Knives is not responsible for the privacy practices or the content of such sites.
Warranty
Workmanship is guaranteed on every knife as long as I am physically able to work. Altering or modifying anything on a knife created by Haslinger Knives and misuse & abuse of the knife will void all warranties. "Flicking" folders open constitutes misuse and will void warranty. This warranty doesn’t cover normal wear and tear or customer supplied materials. This includes improper use, abuse, negligence, or accident. Examples of normal wear and tear include sharpening, scratches on the blade and handle surface from regular use and the breakdown of materials due to normal wear and tear or misuse over an extended period of time e.g soaking in water or dishwasher washing.
Unfortunately I can not give any warranty on natural materials due to their inherent nature. I do my utmost to stabilize such materials as ivory, woods etc. but this does not guarantee their long term stability. As well climate changes and customer care will also have an influence on them. Each knife is custom made by hand and there are variations from one knife to another. Handles are typically scaled to your required blade length for overall balance and performance, so overall length of a particular knife might differ from listed dimensions. Damascus is a handmade item and pattern changes can occur from side to side. This adds to the beauty of the materials. Any warranty applies to the original owner and is transferable upon sale by contacting me so I can ensure proper care information is passed on to the new owner.