Shipping & Returns
For My U.S. Customers
I am closely monitoring the tariff changes scheduled to take effect
August 19.
Some of my work may be subject to the new 50% tariffs,
and I am working to determine exactly how these changes will affect
shipping costs.
For now, U.S. shipments are still subject to the current
“forced labor” tariff, which is 15% plus applicable fee's,
for our shipments.
For My European Customers
Shipping to Europe is still available, but service options are currently
limited. Canada Post has suspended some shipping services to:
Austria, Belgium, Czech Republic, Denmark, Finland, France,
Germany, Luxembourg, and Portugal.
I will keep this page updated as new information becomes available.
Shipping information is subject to change.
I will keep this page updated as new information becomes available.
All orders will be shipped via Canada Post or courier and will be
individually packed for secure shipping.
Little-known facts about shipping:
FOB (ownership transfer point) is when the product is
given to the shipping agent (carrier). Delivery to a carrier constitutes
delivery to the customer, and risk of loss or damage to the products
passes to the customer at this point. Products paid for and held by me
at the customer’s request will be held at the customer’s risk and expense.
All loss and damage issues must be settled with the shipper. If needed,
I will assist you in resolving shipper disputes, though this process can
be lengthy, so your patience is appreciated.
Returns
If you are not pleased with your order, please contact me — I will gladly
assist. No returns on custom or personalized orders.
Returns must be approved and sent back in original condition, with all
items included, securely packed and insured within 3 days of
delivery. No used or altered items will be accepted. A
25% restocking charge will apply. I do not accept COD
returns. Items must be returned by regular mail, insured. Any other
approved exchanges or returns are subject to customer liability for
freight costs.
Contact me before sending any returns.
International Customers
I welcome international purchases. Lost international shipments will not
be replaced. Shipping insurance is recommended. Customers are responsible
for all import duties, taxes, and required documents in their country.
All international shipments are sent via Canada Post or courier. Upon
request, I can ship via other methods, which may be costly. Rates can be
found on your carrier’s website. Non-deliverable parcels returned to me
will incur return shipping charges billed to the customer.
If you want insurance, I will purchase it and bill you accordingly.
All international purchases will be invoiced via PayPal. A PayPal account
is not required to pay this invoice.
Customs and import regulations are governed by your country’s laws.
It is your responsibility to be aware of import restrictions. Some
materials may require extra documentation; I will help source this if
informed. However, this does not guarantee that your country allows
import. Not responsible for items seized by customs officials.
Important: I will not undervalue shipments or mark them
as gifts.
